Thomson Financial India

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One Response to “Thomson Financial India”

  1. Jayanthi says:

    Curriculam Vitae

    Jayanthi Suresh
    Bangalore – 560039
    Mobile: 9980455028

    jayanthi_sr@hotmail.com
    _____________________________________________________________________________________
    Date: 27/06/2008
    Objective:
    • To be part of Highly Motivated and Professionally managed Team in a Progressive which brings out the best of my abilities and helps me achieve higher work satisfaction.

    Strength:
    • Good Communication and Analytical Skills
    • Ability to adapt and adjust to different environments and situations.
    • Competent to work under pressure and in time bound situation
    • Good Understanding of Corporate Working Environment and its Deliverables
    • Good Project Management Skills

    Academic Qualifications:
    Examination Institution %
    M Com Bangalore University 89 %
    B.Com Wesley Girls College, Hyderabad 84 %
    12th St.Ann’s Intermediate and Degree College 72%

    System Knowledge:
    MS Office, Siebel 7.5, Siebel 8.0 SDU SAP & Business Objects

    Total Work Experience – 3.9yrs
    • Hewlett Packard – 02/05/2005 – Till Date as a Senior Process Associate for CKM India Hub
    • Customer Operations Services – Bangalore – 1/10/2004- 31/03/2005 as a Senior Sales Advisor

    • Worked on EMEA, US, APAC entities.

    Worked on Accounting process : 2 years till date. Working on hard core accounting process supporting EMEA Countries such as(Austria, swiss, France, Netherlands)

    General ledger,
    bank reconciliation statement,
    finalization of accounts,
    finance, general ledger,
    bank reconciliation statement, finalization of accounts, finance working handling core accounting knowledge.

    Projects Lead
    • Lead different projects for all the entities, namely
    1. WW CISYS
    2. NCRF
    3. Migration Activities (IN)
    4. List Import
    5. Account and Contact Creation
    6. Campaign Responses etc.
    Exposure to activities on almost all activities in CDM & Partner Profiling

    Functional Responsibilities at HP

    • Helping other team members in getting the awareness of the activity.

    • Prepared documents such as Checklists, Flow Charts for the team members and got the same approved from the customers. And make sure whether they are working to the expectations of the customer. Was also responsible in sharing the status call with APAC customers and explaining them the activities presently going on and the upcoming activities.

    • Acting as a Production Lead in absence of the Production Lead for the smooth function of the Team.

    • Was involved the Project Meetings for the business and was responsible in Updating Metrics, Request Centre, Resource Allocation, IE, Quality sheet for the team.

    • And have met the customer requirements on the basis of accuracy (quality), TAT with no customer escalations.

    Additional Responsibilities

    Working on monthly metrics for all activities to the customers.

    Mentoring the co employees on transition activities and performing quality checks for all the regions

    Preparing the resource status sheet

    Monthly TAT metrics, volumes to the customers

    Point of contact for all the India Activities, also handled transitioned activities.

    SME and trained the new comers, prepared high level flow charts and process maps and documentation.

    Trained on tools like Business Objects, Siebel 7.5 and Siebel 8, having good knowledge in Excel based activities, good knowledge in building and analyzing the BO queries and to drill down the report for all CRM interface Activities.

    Good Knowledge in CRM, MRM & PRM activities.

    Hands of Experience

    Handling SEA, SP region. Prepared high level process maps and flow charts for the team members, successfully transitioned the activities such as list pull, Response Import, Dedupe and Digital Response, Listimport to the team members.

    Have handled the SMB DM based activities, generating the monthly reports on SMB DM and Install base Data.

    Preparing the monthly metrics report to the customers on TAT, Accuracy, and Efficiency

    Handled Account & Contact Creation Activity for all the regions in APAC

    AUDITS & Tools

    Was a spoc for driving ISO

    Worked on surveillances Audits, preparation of audit readiness, and colleting data from different process.

    Completeness of documentation, process maps, work flows

    Having good knowledge in Siebel 8, Siebel 7.5, 8.0 and Business Objects and Microsoft Access and Excel SAP.

    Review complex business applications, with reference to IT Application controls to identify various risks in tools and applications.

    Conduct meetings with higher management on Audit measure compliances.

    Established and built positive and effective working relationships with clients and teammates in the organization

    Executed all the projects within the specified timeline and delivered high quality of work at all times

    Worked with Siebel migration from 6.3 to 7.5. having hands on experience on Siebel 7.5 testing the tool in uat & production site.

    Worked with Siebel migration for 8.0.

    Worked on data loader testing as well as Responses Import which are interfaces used to elevate the leads and responses into Siebel.

    Worked with EMEA

    Handled activities such as France Fuzzy, Siebel account and contact merge, US merge activities.

    My Hobbies:
    Reading books, Painting and Interior Decoration
    Yours Sincerely,
    Jayanthi Suresh

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