Spice Communications Limited

Spice Communications Limited Jobs

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  1. Imran Rashid says:


    Imran Rashid
    M-21/56,3rd Floor, Lane No. 2
    Sailing Club Road, Masjid Khalilullah
    Batla House, Jamia Nagar
    NEW DELHI – 110025

    E-mail: kfgh37@motorola.com
    rashidimran75@yahoo.com Cell: +91-9818114596

    Challenging position which will utilize my acquired skills and expertise to excel in their goals in the field of Technology, opportunity to learn & grow with company.

    Having a technical background of Electronic & Telecommunication, possessing work experience
    of approx Thirteen(13) years to managing technical skills with team.

    Presently Working:

    Motorola India Pvt Ltd, Gurgaon. Since June’2006 to till date.

    Designation: As a Return Analysis Engineer.
    Job Profile:

     NPI/User trial of new products support.
     NPI notice to MASCs.
     Collection of NPI samples from MASCs.
     Analyze Samples & Provide technical resolution on specific regional user’s issue/query.
     Update & check latest SW’s for all Motorola products with all MASC’s.
     Monitoring top failures of products.
     Analyze & update to team on specific regional/product issue.
     Update FFR data & maintenance.
     Update to the team/service agents on Triage logs coverage.
     Update to the team for tool issue w.r.to products and raised Monet ticket.
     Provide samples/logs on regional/specific product issue to the team for resolution.
     Analyze regional/specific product issue on field & update to team.
     Provide resolutions to Masc’s immdtl’y after fix available.
     Setting up of L2/L3 service centers in India.
     Training to service agent trainers (L3/L2 MASC’s).
     Handling Escalated customer issues.
     Technical Audits, Spare parts planning for new products.
     To help the L3/L2 MASC’s to troubleshooting in major faults.
     CEASIR/MotoTriage logs /Technical escalation support.
     Monitoring and motivating MASC’s Engineer how to improve their Technical Skills.

    Training Taken:

    Completed successfully Training with Goh Patrick & LF Leong on MOTOROLA GSM/CDMA
    Mobile Phones in Motorola Innovation Centre, Singapore on 14th July to 18th July 2003.

    Technical Qualification:

    Undergoing B.Sc. in Information Technology from Annamalai, Chennai.

    Diploma in Electronics & communication Engineering, from Board of Technical education, Bangalore
    in the year 1996.

    Academic Qualification:

    Intermediate from B .I. E. Council, PATNA, in the year 1991.

    High School from B.S.E.Board, PATNA, in the year 1989.

    Computer Skills:

    Operating System: Windows 98, Windows 2K, Window XP.

    Equipments/Instruments Familiarity:


    8960 Series 10 E5515C (Wireless communication Test Set).
    E8285A (CDMA MS Test Set).
    E4411B (Spectrum Analyzer).
    6632B (Power Supply).
    66311B (Power Supply).

    HP8922M (MS Test set).
    HP83220E (RF Interface-used to make HP8922M DualBand).
    HP 8924E (CDMA MS Test Set).
    8595E (Spectrum Analyzer).

    Stabilok 4032(GSM MS Test Set).
    NJZ-917BJ (GSM Auto/Manual Tester).
    NFG-235(RF Free Zone Box).
    PT72004 (Signal Generator).
    3005 Markonee (DC Power Supply).
    CRO & Multimeter
    J-TAG Equipment (MOTOROLA and LG).
    Multidownload zig (system base98-port).
    LCD Fixing machine.

    Hakko: Hakko-938 (Lead-free Soldering Station).
    Hakko-850 (SMD Rework Station).
    Hakko-936 (Soldering Station).
    BGA Rework Station.

    GP Gate System:

    This system is used to calibrate the Motorola GSM Mobile Phones. It is a combination of Agilent 8960,
    WILLTEK, HP8922M/ HP83220E, 6632B, 66311B, Junior Box, and PC.

    Skill Profile:

     Sound Technical Knowledge and Hand On Experience (L3) of after sale service on GSM/CDMA.
     Mobile Phones on L3(Motorola–GSM/CDMA,LG–CDMA/FWT,Samsung–GSM/ CDMA,
     Philips–GSM, Sendo–GSM, Alcatel–GSM, Hyundai–FWT/CDMA, & G’tran–CDMA.

     Component level (L3) repairing on all types of Motorola (GSM/CDMA) Phones.
     To analyze the technical problems and given the feedback report Motorola & all ASC.
     Providing technical Support /Training to L3 & all ASC across all over India.
     Ability to work individually and to lead a team of professionals.
     Ability to making Re-balling of specific BGA IC’s.
     Handling technical issues/escalations with concerned people.
     Providing Product/Technical feedback to Motorola.
     Ability to take up challenges and excel effectively.
     Good Team leader, ability to work with them.
     Implementing excels/forms and procedures for better working atmosphere & quality service.
     Reviewing performance evaluation plan for junior colleagues & Updating to them on new Models.
     Monitoring and motivating subordinate staffs.
     Handling spare parts management.
     Handling major technical faults.

    Work History: Worked

    Pacetel Communications Pvt Ltd from Aug’2005 to June’2006

    Designation: As a Service Head (Technical).

    Job Profile:

     Updating Service Procedure (L4) to all the colleagues on New Models.
     Handling major technical faults.
     Handling spare parts management (SRS).
     To help the colleagues to troubleshooting in major faults.
     Monitoring and motivating subordinate staffs.
     Implementing excels/forms and procedures for better working atmosphere & quality service.
     Reviewing performance evaluation plan for junior colleagues.
     Take cares of all Technical activities of more than 20 Engineers in L4.
     Updating Service Centre (L4) for Better Quality Service & as well as Quantity.

    Company Profile:

    Pacetel Communications Pvt Ltd: An ISO 9001 Certified Company

    The company Provides L4 support to LG exclusively on CDMA mobile phones & FWT’s of different
    Models in H.O. (NEW DELHI) and MUMBAI with a very good L4 Setup.
    Pacetel Communications Pvt Ltd is a Group of company doing different others business also, Like
    Manufacturing Of different type Land line phones and FCT (Currently supplied to AIRTEL in all over
    INDIA) etc.

    Work History: Worked

    Ucom Technologies Pvt Ltd from June’1999 to Aug’2005

    Designation: As a Technical Head (Service/L3).

    Job Profile:

     Technical Head in HO (in Delhi) for Motorola phones (GSM & CDMA).
     Updating Service Centre (L4) for Better Quality Service & as well as Quantity.
     Technical Training to L3 Engineers & all ASC across all over India.
     Take cares of all Technical activities of more than 27 Engineers in L3.
     Handling spare parts management and making P.O. to Motorola.
     To help the colleagues to troubleshooting in major faults.

    Company Profile:

    Ucom Technologies Pvt Ltd:

    Ucom Technologies Pvt Ltd a well known & leading name in GSM, CDMA, & WLL Terminals in the
    field of after sale service (Largest network in after sale service organization of GSM/CDMA Mobile.
    phones).The company is serving in the telecom industry to provide full-flashed solution in the growing

    Telecommunication technology industry. The company is continuously working as a professional
    Service/Maintenance provider for the GSM/CDMA Phones and WLL Terminal.

    Within a short time Ucom Technologies Pvt Ltd has demonstrated a remarkable performance and is
    known as one of the best GSM/CDMA Mobile Phone, WLL Terminal maintenance provider to almost
    operator & Manufacture like MOTOROLA, Reliance, TATA, HFCL, MTNL, BHARTI, ALCATEL,

    Ucom is operating with its own 121 service centre and 610 Collection Points.

    Ucom has partnered with Accord Customer Care Solutions Ltd; Singapore.ACCS is a after Sale/
    Service major Multinational provider for Mobile & High tech consumer products.

    Work History: Worked

    Dot Telecom Pvt Ltd from July 1996 to June 1999

    Designation: As a Senior Service Engineer.

    Job Profile:

     Supervising of quality servicing of pager which includes RF, AF, LCD bounding & Call Testing etc.
     Testing & Tunning of any Make/Models of POCSAG & FLEX Pagers.
     Inspection of Decoder board & every waveform available on board.
     Solving Customer queries such as OOR, NRM and Programming related problems etc.
     To monitoring quality service of Pagers/Fixed phones.
     Maintenance of KTS (Meltron) on card level.
     Repairing of Fixed Phones (PBT) on component level of different Makes/Models.

    Personal Detail:

    Date of Birth : 26th March 1975
    Fathers Name : Mr. Abdul Rashid
    Nationality : Indian
    Sex : Male
    Marital Status : Married
    Passport No. : F 2928381
    Place of issue : New Delhi

    Place: New Delhi (Imran Rashid)

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