Spice Communications Limited

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  1. Imran Rashid says:

    CURRICULUM VITAE

    Imran Rashid
    M-21/56,3rd Floor, Lane No. 2
    Sailing Club Road, Masjid Khalilullah
    Batla House, Jamia Nagar
    NEW DELHI – 110025

    E-mail: kfgh37@motorola.com
    rashid.imran2002@gmail.com
    rashidimran75@yahoo.com Cell: +91-9818114596
    —————————————————————————————————————————–
    Objective:

    Challenging position which will utilize my acquired skills and expertise to excel in their goals in the field of Technology, opportunity to learn & grow with company.

    Having a technical background of Electronic & Telecommunication, possessing work experience
    of approx Thirteen(13) years to managing technical skills with team.

    Presently Working:

    Motorola India Pvt Ltd, Gurgaon. Since June’2006 to till date.

    Designation: As a Return Analysis Engineer.
    .
    Job Profile:

     NPI/User trial of new products support.
     NPI notice to MASCs.
     Collection of NPI samples from MASCs.
     Analyze Samples & Provide technical resolution on specific regional user’s issue/query.
     Update & check latest SW’s for all Motorola products with all MASC’s.
     Monitoring top failures of products.
     Analyze & update to team on specific regional/product issue.
     Update FFR data & maintenance.
     Update to the team/service agents on Triage logs coverage.
     Update to the team for tool issue w.r.to products and raised Monet ticket.
     Provide samples/logs on regional/specific product issue to the team for resolution.
     Analyze regional/specific product issue on field & update to team.
     Provide resolutions to Masc’s immdtl’y after fix available.
     Setting up of L2/L3 service centers in India.
     Training to service agent trainers (L3/L2 MASC’s).
     Handling Escalated customer issues.
     Technical Audits, Spare parts planning for new products.
     To help the L3/L2 MASC’s to troubleshooting in major faults.
     CEASIR/MotoTriage logs /Technical escalation support.
     Monitoring and motivating MASC’s Engineer how to improve their Technical Skills.

    Training Taken:

    Completed successfully Training with Goh Patrick & LF Leong on MOTOROLA GSM/CDMA
    Mobile Phones in Motorola Innovation Centre, Singapore on 14th July to 18th July 2003.

    Technical Qualification:

    Undergoing B.Sc. in Information Technology from Annamalai, Chennai.

    Diploma in Electronics & communication Engineering, from Board of Technical education, Bangalore
    in the year 1996.

    Academic Qualification:

    Intermediate from B .I. E. Council, PATNA, in the year 1991.

    High School from B.S.E.Board, PATNA, in the year 1989.

    Computer Skills:

    Operating System: Windows 98, Windows 2K, Window XP.

    Equipments/Instruments Familiarity:

    Agilent:

    8960 Series 10 E5515C (Wireless communication Test Set).
    E8285A (CDMA MS Test Set).
    E4411B (Spectrum Analyzer).
    6632B (Power Supply).
    66311B (Power Supply).

    HP:
    HP8922M (MS Test set).
    HP83220E (RF Interface-used to make HP8922M DualBand).
    HP 8924E (CDMA MS Test Set).
    8595E (Spectrum Analyzer).
    Wavetek:

    Stabilok 4032(GSM MS Test Set).
    Others:
    NJZ-917BJ (GSM Auto/Manual Tester).
    NFG-235(RF Free Zone Box).
    PT72004 (Signal Generator).
    3005 Markonee (DC Power Supply).
    CRO & Multimeter
    J-TAG Equipment (MOTOROLA and LG).
    Multidownload zig (system base98-port).
    LCD Fixing machine.

    Hakko: Hakko-938 (Lead-free Soldering Station).
    Hakko-850 (SMD Rework Station).
    Hakko-936 (Soldering Station).
    BGA Rework Station.

    GP Gate System:

    This system is used to calibrate the Motorola GSM Mobile Phones. It is a combination of Agilent 8960,
    WILLTEK, HP8922M/ HP83220E, 6632B, 66311B, Junior Box, and PC.

    Skill Profile:

     Sound Technical Knowledge and Hand On Experience (L3) of after sale service on GSM/CDMA.
     Mobile Phones on L3(Motorola–GSM/CDMA,LG–CDMA/FWT,Samsung–GSM/ CDMA,
     Philips–GSM, Sendo–GSM, Alcatel–GSM, Hyundai–FWT/CDMA, & G’tran–CDMA.

     Component level (L3) repairing on all types of Motorola (GSM/CDMA) Phones.
     To analyze the technical problems and given the feedback report Motorola & all ASC.
     Providing technical Support /Training to L3 & all ASC across all over India.
     Ability to work individually and to lead a team of professionals.
     Ability to making Re-balling of specific BGA IC’s.
     Handling technical issues/escalations with concerned people.
     Providing Product/Technical feedback to Motorola.
     Ability to take up challenges and excel effectively.
     Good Team leader, ability to work with them.
     Implementing excels/forms and procedures for better working atmosphere & quality service.
     Reviewing performance evaluation plan for junior colleagues & Updating to them on new Models.
     Monitoring and motivating subordinate staffs.
     Handling spare parts management.
     Handling major technical faults.

    Work History: Worked

    Pacetel Communications Pvt Ltd from Aug’2005 to June’2006

    Designation: As a Service Head (Technical).

    Job Profile:

     Updating Service Procedure (L4) to all the colleagues on New Models.
     Handling major technical faults.
     Handling spare parts management (SRS).
     To help the colleagues to troubleshooting in major faults.
     Monitoring and motivating subordinate staffs.
     Implementing excels/forms and procedures for better working atmosphere & quality service.
     Reviewing performance evaluation plan for junior colleagues.
     Take cares of all Technical activities of more than 20 Engineers in L4.
     Updating Service Centre (L4) for Better Quality Service & as well as Quantity.

    Company Profile:

    Pacetel Communications Pvt Ltd: An ISO 9001 Certified Company

    The company Provides L4 support to LG exclusively on CDMA mobile phones & FWT’s of different
    Models in H.O. (NEW DELHI) and MUMBAI with a very good L4 Setup.
    Pacetel Communications Pvt Ltd is a Group of company doing different others business also, Like
    Manufacturing Of different type Land line phones and FCT (Currently supplied to AIRTEL in all over
    INDIA) etc.

    Work History: Worked

    Ucom Technologies Pvt Ltd from June’1999 to Aug’2005

    Designation: As a Technical Head (Service/L3).

    Job Profile:

     Technical Head in HO (in Delhi) for Motorola phones (GSM & CDMA).
     Updating Service Centre (L4) for Better Quality Service & as well as Quantity.
     Technical Training to L3 Engineers & all ASC across all over India.
     Take cares of all Technical activities of more than 27 Engineers in L3.
     Handling spare parts management and making P.O. to Motorola.
     To help the colleagues to troubleshooting in major faults.

    Company Profile:

    Ucom Technologies Pvt Ltd:

    Ucom Technologies Pvt Ltd a well known & leading name in GSM, CDMA, & WLL Terminals in the
    field of after sale service (Largest network in after sale service organization of GSM/CDMA Mobile.
    phones).The company is serving in the telecom industry to provide full-flashed solution in the growing

    Telecommunication technology industry. The company is continuously working as a professional
    Service/Maintenance provider for the GSM/CDMA Phones and WLL Terminal.

    Within a short time Ucom Technologies Pvt Ltd has demonstrated a remarkable performance and is
    known as one of the best GSM/CDMA Mobile Phone, WLL Terminal maintenance provider to almost
    operator & Manufacture like MOTOROLA, Reliance, TATA, HFCL, MTNL, BHARTI, ALCATEL,
    G-TRAN, SENDO, HYUNDAI, PHILIPS, and LG.

    Ucom is operating with its own 121 service centre and 610 Collection Points.

    Ucom has partnered with Accord Customer Care Solutions Ltd; Singapore.ACCS is a after Sale/
    Service major Multinational provider for Mobile & High tech consumer products.

    Work History: Worked

    Dot Telecom Pvt Ltd from July 1996 to June 1999

    Designation: As a Senior Service Engineer.

    Job Profile:

     Supervising of quality servicing of pager which includes RF, AF, LCD bounding & Call Testing etc.
     Testing & Tunning of any Make/Models of POCSAG & FLEX Pagers.
     Inspection of Decoder board & every waveform available on board.
     Solving Customer queries such as OOR, NRM and Programming related problems etc.
     To monitoring quality service of Pagers/Fixed phones.
     Maintenance of KTS (Meltron) on card level.
     Repairing of Fixed Phones (PBT) on component level of different Makes/Models.

    Personal Detail:

    Date of Birth : 26th March 1975
    Fathers Name : Mr. Abdul Rashid
    Nationality : Indian
    Sex : Male
    Marital Status : Married
    Passport No. : F 2928381
    Place of issue : New Delhi

    Place: New Delhi (Imran Rashid)

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